Frequently Asked Questions

Free guest pictures can be found on our Facebook page. http://www.facebook.com/kangaroosegwaytours/photos_albums Albums are generally displayed in date order. Occasionally the folders are slightly out of order or pictures are uploaded under the wrong date.These are free pictures that we take when we can and there is no guarantee that there will be pictures of your group. We appreciate you booking a tour with us. Thanks again.

Riding a Segway is similar to riding a bike, it’s intuitive but nobody is born knowing how to operate it. That’s why we offer 15-30 minutes of training so you can get familiar with the device. A Segway is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. See more disability and medical condition information here.

Segway riding is not recommended for pregnant women. Unfortunately, pregnant guests will not be permitted to participate due to fall risk. This activity may not be recommended for some guests age 70 and up with mobility issues. Please review information about disabilities and mobility issues listed below.

Safety is very important to us: All guests must be age 12 or older and recommended weight at least 45 kilos. (100 lbs) to 113 kilos (250 lbs), PLEASE CONTACT US PRIOR TO BOOKING IF YOU DON’T MEET THE RECOMMENDED WEIGHT RANGE, AS WE CAN ALTER THE TOUR TO SUIT IN SOME CASES.

Guests will practice on the Segways until everyone feels comfortable and ready to tour Brisbane!

Be able to easily and quickly step on and off the Segway without assistance, which requires physical abilities similar to climbing and descending stairs without any assistance or use of a handrail.

• This activity may not be recommended for some guests age 70 and up with mobility issues. Pregnant guests will not be permitted to participate.
• Kangaroo Segway Tours has a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
• Wear the helmet and safety vest that is provided with the tour
• Sign a liability waiver.
• Be able to stand on the Segway for a period of 1-2 hours
• Complete the Segway rider training and test ride
• Please no high heels, sandals or flip flops.
• All guests must be able to easily and quickly step on and off the Segway without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail.
• Advanced reservations are required.
• No refunds for guests that ignore the requirements.
• Respect road signs, pedestrians, bikes and cars for a safe enjoyable ride
• Arrive 15 minutes early to check in and be ready for fun!

The training includes:

• Walking the customer through a training course consisting of turns and an emergency stop to ensure a safe and enjoyable experience.
• Hands-on personal training with a instructor. Check-out ride and skills review.
• Education of rider courtesy and rules of the road.

I or a member of my group has a disability or medical condition.

How do you evaluate and /or handle a guest with a disability / medical condition ?

It is important to note that the Segway has NOT been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognize or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

We strongly suggest asking questions in advance concerning any disabilities/ medical issues..

At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability.

This includes recent surgeries, back braces, pregnancy (not allowed to go on tour), fainting spells, missing limbs, hip replacements, knee replacements, hearing loss, vision problems, casts, drugs that may impair motor control and much more than we can list here. Jet lag and dehydration from long flights can also be a problem for our international guests.

During our regular guest training prior to the tour departure: 1. We will not let you leave our training facility if we feel you are not a competent / safe rider. 2. We do not offer a full refund if we or you decide that it will not be safe for you to proceed.

Reservations require a full advance payment via credit card. We will send an e-mail confirmation of the date and time of your tour. Deposits are fully refundable if the reservation is cancelled 3 days -72 hours or more prior to the scheduled tour. We have a limited amount of Segways available for tours. No Shows are charged in full and will not be rescheduled. The deposit WILL NOT be refunded for any reason within 72 hours of your scheduled tour. A signed liability waiver is required prior to your tour departure. Gift Certificates are not refundable.

IMPORTANT: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training and your money will not be refunded or your tour rescheduled. Safety and complete training for all of our guests is our 1st priority.

Please book as far in advance as possible. Reservations are required. Please book online. Our tours sell out normally.

Our tours run in rain or shine. Rain gear is available for those infrequent rainy days. Segways are designed to run in any weather. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time. We will refund you if you are unavailable for a rescheduled time. Each Segway has a small handlebar storage bag for cameras, light jackets and purses. Please leave bulky backpacks at home.

The Segway Human Transporter is the first of its kind – a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-tech gyroscopes that monitor your balance 100 times a second and automatically respond to your body’s movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly. The rider glides smoothly as the Segway senses where you want to go. We use Lean Steer i2 Segways on our Brisbane Tours.

All first time customers are required to take a 15-20 minute on board training session to ensure a safe and enjoyable experience. 15 minutes on-segway training time is part of the overall tour time. Experienced riders or advanced learners may not require 15 minutes training, then extra time is added to the tour length. Riders are trained on safe Segway operation, emergency stops  and our “Share the Road” policy.  All riders are required to wear a helmet.

We do not offer test drives. Take a tour it is fun! Depending on schedule and staff availability we do offer a pre-tour evaluation and abilities discussion specifically for guests with disabilities / medical conditions that may impair their riding abilities.

Kangaroo Segway Tours travel over 22 kilometers (varies dependant on ability) on the 2 Hour 15 Minute Segway Tours (Day and Night Tours), over 15 kilometers on the 1 Hour 15 Minute Segway Tour and over 10km on the 45 Minute Segway Tour.  Length of segway tours vary dependant on segway ability and safety.

Our Segway tours are approx 2 hours 15 minutes including the 15-20 minute training time. Training time may vary dependant on guests segway ability. We don’t leave until everyone is safe and feels safe. We make a few stops for pictures and our tour guides carry cameras too!. For your safety we request that riders do not take pictures or videos while riding on their Segway. It is really hard to steer and see obstacles if you are looking through a camera view finder! Our tour guides take a few free picture on most tours and post them online on our Facebook page. Guests can download the pictures for free. Guides are happy to take pictures of your group with your camera. Please ask.

Kangaroo Segway Tours start from Kennards Self Storage 52 Banks St West End Brisbane Australia 4101. Reservations are required for our tours and can be made online. On street metered parking is available but can be limited during busier times.

Dress comfortable and with sunscreen during Brisbane’s hotter months. Highly recommended: Comfortable closed toe flat shoes or sandshoes (no high heels, sandals or flip flops) and an extra layer of warm, wind resistant clothing during our winter months. Each Segway has a small handlebar storage bag for cameras, light jackets and purses. Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at home. We have a supply of rain ponchos, warm jackets and lightweight knit gloves. Guests may bring their own bike helmets.

We can help you get a Segway of your very own. E-mail us for more information.

Please check Translink Journey Planner to ensure is easiest way to commute by public transport.

All reservations require a valid ID with picture and a credit card. We Accept Visa and MasterCard. We do not charge a security deposit on your credit card. Your card will be charged for any damages to the Segway. Riders are responsible for all damages to the Segway and/or anything they may accidentally collide with. Please keep in mind that each Segway costs over $8000.00.

We do not rent Segways. All of our tours include a guide. Book a tour – it’s fun!

Yes – We offer private VIP tours for company functions and families. Whether it’s a family vacation or company conferences. Prices will be quoted after we customize your tour. For more private tour info contact us.

Yes. The tour also has restroom stops throughout the tour.